Terms & Conditions

1. Overview

These Terms & Conditions govern your use of the L&A Sweet website and the placement of orders for our handcrafted dessert products. By placing an order with us, you agree to be bound by these terms.

2. Orders and Acceptance

All orders placed through our website are subject to confirmation and availability. Upon receipt of your order request, we will review the details and contact you to confirm availability, final pricing and fulfilment arrangements. An order is only considered accepted once we have confirmed it with you directly.

We reserve the right to decline any order for reasons including limited production capacity, ingredient availability or logistical constraints.

3. Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD) and are inclusive of applicable taxes unless otherwise stated.

Order request process. Due to high demand and the limited availability of our premium ingredients, all orders placed on our website are currently submitted as requests. No payment is taken when you submit a request. We review availability and respond within 24 hours. If your request is approved, we email you a secure payment link valid for 24 hours; your order becomes firm once payment is completed. If the link is not used within 24 hours, the reservation expires and the time slot is released. If we cannot fulfil your request, we decline it and you are charged nothing.

• Pay in full: Pay 100% securely by card via Stripe on the payment link. Nothing else to settle on pick-up or delivery.
• 50% deposit: Pay a 50% deposit securely by card via Stripe on the payment link to secure your order. The remaining 50% is collected in cash at pick-up or delivery.

Delivery fees are calculated based on the distance from our Woolloongabba kitchen to your delivery address. Your exact fee is shown at checkout: A$10 up to 10 km, A$18 from 10 to 15 km, A$28 from 15 to 25 km, A$30 from 25 to 35 km, and A$35 from 35 to 42 km. Deliveries beyond 25 km require a minimum of 5 pieces per order. We do not deliver beyond 42 km; for those addresses, please contact us at l.asweetbne@gmail.com for a custom quote.

4. Delivery and Pick-up

Orders must be placed at least 1 day (D+1) in advance to allow for preparation. Same-day orders are not accepted.

We currently serve the Brisbane, Queensland area. Delivery dates and times are arranged by mutual agreement after order confirmation. Specific delivery times cannot be guaranteed but we will do our best to accommodate your preferred window.

Delivery zones and fees, measured from our Woolloongabba kitchen: 0–10 km A$10, 10–15 km A$18, 15–25 km A$28 (no minimum order); 25–35 km A$30 and 35–42 km A$35, both requiring a minimum of 5 pieces per order. Long-distance deliveries take significantly longer, so they are only accepted from 5 pieces upwards — smaller orders remain available as a free pick-up. We do not deliver beyond 42 km; please contact us at l.asweetbne@gmail.com for a custom quote.

For pick-up orders, we will provide the collection address and agreed time upon confirmation. Please ensure you collect your order at the arranged time, as our products are perishable and made fresh to order.

5. Cancellations and Refunds

Because our desserts are handcrafted to order with fresh ingredients, cancellations must be requested as early as possible.

• Cancellations made at least 1 day before the agreed delivery or pick-up date are eligible for a full refund of any amount paid online (deposit or full payment).
• Cancellations made less than 1 day before the agreed pick-up or delivery time are not eligible for a refund, as production has already begun. This applies to both deposits and full payments — deposits are non-refundable within this 1-day window.
• If you are dissatisfied with your order due to a defect or error on our part, please contact us within 24 hours of receipt and we will work with you to resolve the matter, which may include a partial or full refund at our discretion.

No-show policy (pick-up orders)

When you place a pick-up order you choose a specific collection time. We allow a grace period of 1 hour after that time. If your order has not been collected within that hour and you have not contacted us, the order is automatically cancelled and the amount already paid — whether a 50% deposit or a full payment — is not refundable. This is because your desserts are handcrafted fresh for your chosen slot and cannot be resold.

This policy is disclosed before purchase, at checkout and in your order confirmation email. If something comes up and you can't make your slot, please contact us as soon as possible at l.asweetbne@gmail.com and we will do our best to accommodate you. Nothing in this policy limits your rights under the Australian Consumer Law.

6. Allergens and Dietary Requirements

Our products contain allergens including dairy, eggs, gluten and nuts. Full allergen information is available on our website. While we take care to avoid cross-contact, our kitchen handles all listed allergens and we cannot guarantee that any product is completely free from traces of allergens. If you have a severe allergy, please contact us before ordering.

7. Product Storage and Transport

Our desserts are freshly made and must be kept refrigerated at 2–4°C. They are best consumed within 24 hours of pick-up or delivery. Avoid prolonged exposure to heat or direct sunlight during transport.

8. Intellectual Property

All content on this website — including images, product descriptions, logos and design — is the property of L&A Sweet and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or use any content without our prior written permission.

9. Limitation of Liability

To the extent permitted by Australian consumer law, L&A Sweet's liability for any loss or damage arising from your use of our website or products is limited to the amount you paid for the specific order in question. We are not liable for indirect, incidental or consequential damages.

10. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes arising from these terms will be resolved in the courts of Queensland.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The current version will always be available on this page. Continued use of our website and services constitutes acceptance of the latest terms.