Privacy Policy
1. Introduction
L&A Sweet respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose the information you provide when you visit our website or place an order with us.
This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
When you place an order, we collect the following details to process and fulfil your request:
- Your full name
- Email address
- Phone number
- Delivery address (if applicable)
- Business name (optional)
- Order details, including selected products, quantities and pricing
- Any special notes or requests you include with your order
We do not collect or store your payment card details. All online card payments are processed securely through Stripe, and cash orders are settled in person on pick-up or delivery.
3. How We Use Your Information
We use your personal information solely for the following purposes:
- To process, confirm and fulfil your order
- To contact you regarding your order status, delivery or pick-up arrangements
- To respond to your enquiries or special requests
- To maintain records of transactions for accounting and legal compliance
We do not use your information for marketing purposes unless you have explicitly opted in, and we never sell or rent your personal data to third parties.
4. Cookies and Analytics
Our website uses essential cookies to ensure basic functionality, such as maintaining your shopping cart and remembering your banner preferences. We do not currently use third-party analytics or tracking cookies. If this changes in the future, we will update this policy and request your consent where required.
5. Data Storage and Security
We use Supabase (hosted on AWS) as our database and authentication provider, and Stripe for payment processing. Data may be stored or processed outside of Australia. We implement reasonable technical and organisational measures to protect your data from unauthorised access, alteration or disclosure. Access to order records is restricted to authorised personnel only.
6. Third-Party Services
We rely on the following third-party services to operate our business:
- Stripe — for secure online card payment processing. Stripe collects and processes your payment information in accordance with its own privacy policy.
- Cloud infrastructure provider — for secure database hosting and server operations.
7. Your Rights
You have the right to access, correct or request deletion of your personal information held by us. To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe.
You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy has been breached.
8. Data Retention
Order and customer data is retained for 7 years to comply with Australian tax and accounting obligations. After this period, data is deleted or anonymised.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we encourage you to review it periodically.
10. Contact Us
For any privacy-related request, contact us at l.asweetbne@gmail.com.